Meter installation timeframes
Cable will arrange the installation of your electricity meter where required. The timeframe that applies depends on the type of metering work and whether other electrical or network work is required.
Where possible, we will agree an installation date with you.
New connections
If you're connecting electricity to a premises for the first time, we will arrange for your meter to be installed:
- on a date agreed with you; or
- if we haven't agreed a date, within 6 business days after we are informed that the electricity connection service is complete.
The connection work must be complete and the premises must be safe, accessible and ready for the meter before this timeframe applies.
Meter installation or replacement without connection work
If you ask us to install or replace a meter and no new connection or alteration to your electricity connection is required, we will arrange for the meter to be installed:
- on a date agreed with you; or
- if we haven't agreed a date, within 15 business days after we receive your request.
This can include a customer-requested upgrade from an older meter to a smart meter.
Meter installation where connection work is required
Sometimes installing or changing a meter also requires changes to your electricity connection — for example, an upgrade to your supply or other work that needs to be coordinated with your electricity distributor.
In these circumstances, we will arrange for the meter to be installed:
- on a date agreed with you and, where applicable, your electricity distributor; or
- if a date hasn't been agreed, within 15 business days after we receive your request, subject to the required connection work and other applicable requirements being completed.
Where your electricity distributor is carrying out the connection alteration, we will work with them to coordinate the meter installation.
When these timeframes may not apply
The timeframes above may not apply where:
- you have not entered into an agreement with us for the meter to be installed;
- required connection work is incomplete;
- the meter location or premises is unsafe, inaccessible or not ready;
- applicable connection requirements have not been met;
- network augmentation is required and has not been completed; or
- installing the meter requires interrupting supply to another customer, including because of shared fusing.
Once an exception no longer applies, we will arrange installation for a new date agreed with you or, if no date is agreed, within:
- 6 business days for a new connection; or
- 15 business days for a customer-requested meter installation or replacement.
Where installing the meter requires interrupting another customer's supply because of shared fusing, different timeframes and processes apply under the Shared Fusing Meter Replacement Procedure.