Meter installation timeframes

Cable will arrange the installation of your electricity meter where required. The timeframe that applies depends on the type of metering work and whether other electrical or network work is required.

Where possible, we will agree an installation date with you.

New connections

If you're connecting electricity to a premises for the first time, we will arrange for your meter to be installed:

• on a date agreed with you; or
• if we haven't agreed a date, within 6 business days after we are informed that the electricity connection service is complete.

The connection work must be complete and the premises must be safe, accessible and ready for the meter before this timeframe applies.

Meter installation or replacement without connection work

If you ask us to install or replace a meter and no new connection or alteration to your electricity connection is required, we will arrange for the meter to be installed:

• on a date agreed with you; or
• if we haven't agreed a date, within 15 business days after we receive your request.

This can include a customer-requested upgrade from an older meter to a smart meter.

Meter installation where connection work is required

Sometimes installing or changing a meter also requires changes to your electricity connection — for example, an upgrade to your supply or other work that needs to be coordinated with your electricity distributor.

In these circumstances, we will arrange for the meter to be installed:

• on a date agreed with you and, where applicable, your electricity distributor; or
• if a date hasn't been agreed, within 15 business days after we receive your request, subject to the required connection work and other applicable requirements being completed.

Where your electricity distributor is carrying out the connection alteration, we will work with them to coordinate the meter installation.

When these timeframes may not apply

The standard installation timeframes may not apply where:

• the required connection work has not been completed;
• the meter location or premises isn't safe, accessible or ready for the installation;
• required information, documentation or agreements have not been provided or completed;
• additional network or electrical work is required;
• installing the meter requires electricity supply to another customer to be interrupted, such as where premises share electrical fusing;
• you have, or are preparing for a Cable System installation which includes a Cable battery meter.

If an issue at your premises prevents the installation, the applicable timeframe will generally restart once the issue has been resolved and you let us know.

Shared-fusing and other complex installations can require coordination between Cable, the metering provider and your electricity distributor and may take longer.

We'll let you know if we identify an issue that prevents your meter from being installed within the normal timeframe.

To ask about a meter installation, email hello@cable.energy or call (02) 7908 5746.