Frequently Asked Questions

Cable funds and owns the battery and arranges installation. Your personalised offer sets out the separate deposit, its return conditions and any early-exit charges. We agree the installation scope and any additional site costs with you before work starts.

We plan the battery around your business, taking your electricity use and available space into account. We’ll walk you through the proposed size and location before installation.

Our installation partners work with you to plan the job around your business. We’ll agree the timing beforehand, including a planned 30–60-minute power interruption. The total installation time depends on your site.

You have a team to call. Cable manages battery maintenance and warranty claims, so contact us if something isn’t working as expected. We’ll assess the issue and explain the next steps, including any repair costs or interruption needed.

Yes. Installation requires a 30–60 minute power interruption. We can schedule it outside your operating hours and agree the timing with you before installation.

Cable owns and looks after the battery and carries liability insurance. We’ll help you and your landlord understand the installation arrangements. Your agreement explains the responsibilities involved, and you should also check your own business and property insurance.

We’ll work through the installation scope with you so you know what’s included. If your site needs extra work or approvals, we’ll explain the requirements and any additional costs for your agreement.

Using more electricity increases your total bill. Cable absorbs network demand charges rather than adding them to your bill. If your electricity needs change substantially, your agreement explains how that can affect your rate.

Understand demand charges

We charge the battery when wholesale electricity prices are lower and use that stored power when prices rise. Managing when we buy electricity helps us offer a flat usage rate and earn a margin.

See how a business battery creates value

You pay the same usage rate per kWh at any time of day. Your three-year plan includes annual CPI adjustments. Your agreement explains when other rate changes can apply, including a substantial change in electricity use. Your total bill depends on your usage and the daily supply charge.

Your electricity bill includes usage at one flat rate per kWh, 24/7, plus a daily supply charge. Annual CPI adjustments and your agreement’s rate-change terms apply. Your personalised offer sets out the separate deposit, its return conditions and any early-exit charges.

Compare the estimated annual cost, including usage, supply charges and the quote terms.

A recent electricity bill shows your usage. Cable reviews historical usage for your quote.

Your personalised quote shows the estimated savings and terms for your site.

Cable funds and owns the battery. Your personalised offer shows the separate deposit amount, when it’s due and how its return works, so you can review everything before signing up.

kW measures power: how quickly electricity is being used or supplied. kWh measures energy: the amount used or stored. Think speed versus distance. Equipment drawing a steady 2 kW for half an hour uses 1 kWh.

See the visual guide to kW and kWh

A demand charge is based on a measure of how much power you draw from the grid at once. One common approach uses the highest average demand during specified times in the month. The measurement period, eligible times and calculation depend on your tariff.

See how a meter reading becomes a demand charge

The initial energy and battery plan runs for three years. Your agreements explain cancellation periods, early-exit charges and what happens to the deposit and battery. We’ll walk you through the terms before you sign up.

We’d love to keep powering your business. When your initial term ends, talk to us about continuing with Cable or your next steps if you decide to leave, including your deposit and the battery.

Let us know about your move and we’ll work through the options with you. That may include an incoming occupant joining Cable. We’ll explain what’s possible and any transfer, exit or removal costs before you decide.

You can compare a quote before deciding to switch. Check your current contract’s end date, notice requirements and any exit fees, and include those costs in the comparison.

If your plans change, talk to us and we’ll help you understand your options. Early-exit charges may apply, with your deposit put towards them. We’ll explain any remaining costs and the battery-removal arrangements.

If you change your mind, get in touch promptly and we’ll guide you through the cancellation process. Your electricity and battery agreements set out the relevant periods and any charges that apply.

Cable manages your electricity service, including billing and support. Your current authorised retailer is Online Power and Gas Pty Ltd (OPG), with Cable acting as its agent. Your retail contract identifies OPG. Electricity is delivered through your local distribution network.

The standard Cable installation is designed for everyday electricity use and does not provide backup power during a grid outage.

We assess your existing solar alongside the proposed battery. Before you sign up, we explain how switching affects your solar exports, including any change to your existing feed-in tariff.

Tell us about your existing setup and we’ll take a look. We’ll assess whether it fits our current offering and let you know whether we can help.

No. You can request a quote with or without existing solar. We assess your electricity use and site before confirming the offer.

We focus on Sydney metro, but our service area extends beyond it. Check Service areas for coverage, or request a quote for your address. Site eligibility is assessed separately.

To join Cable, you currently need at least six months of smart-meter data. This helps us understand your electricity use and tailor your offer. You can still request a quote before then, and we’ll explain what’s needed to progress.

For now, Cable is available at home only to customers of Cable business customers. Ask a Cable customer for a referral code. If you already have a code, use Get a quote to sign up.

Tell us about your business and we’ll explore whether Cable is a good fit. We look at your electricity use, premises and installation needs together—start with a quote.

We bring your landlord or property manager into the conversation and use a standard process to seek approval, with the required documentation. Our landlord agreements include obligations on Cable covering insurance and making good. Approval is needed before installation.

The property owner or manager may need to approve work. Confirm this for your site before installation.

Yes. Tell us about the property, possible battery space and access. We’ll discuss the businesses using it and who needs to approve installation.

Cable Energy is based in Surry Hills, Sydney. Our team brings experience in energy, software and hardware.

You’ll speak with the Cable team—Dom, Darius, Shatabdi and Cesar—for help with your account, electricity plan or battery. Reach us at hello@cable.energy or (02) 7908 5746.

Your electricity use helps us tailor a quote to your business. With your permission, we review relevant account and usage information. Your consent request explains what you’re sharing, how long access lasts and how to withdraw permission.

Gas dryers don’t rule it out. Your washers, lighting and other electrical equipment may still make Cable a good fit. Share a recent electricity bill and we’ll check the potential savings; gas stays with your gas provider.

No. Cable’s usage rate is the same at every time of day, so dinner service is charged at the same rate per kWh as daytime use. Annual CPI adjustments and a daily supply charge still apply.

We assess the available space and access before agreeing a layout. We typically find an underused spot that keeps walkways, deliveries and kitchen access clear. A tight site is still worth a conversation.

Yes. We agree the timing with you before work starts and can plan the power interruption outside operating hours. Tell us your appointment schedule so we can work around your practice.

Start with a recent electricity bill. We review your usage to estimate what Cable could save your practice, including any planned changes to rooms or equipment.

Dryers, hot water and air conditioning can add up. Share a recent electricity bill and we’ll check the potential savings for your salon—you don’t need to work out each appliance’s usage yourself.

Yes. Share a recent bill and tell us what you’re adding. We’ll review your expected electricity needs so the quote reflects the business you’re building.

No. Cable’s usage rate is the same throughout the day and night, so you can run washing machines and electric dryers when your business needs them.

A small bill is still worth checking. Share it with us and we’ll assess the potential annual savings, so you can decide whether switching makes sense for your shop.

Lighting and cooling can add up—you don’t need heavy machinery to explore Cable. Share a recent bill and we’ll check the potential savings for your shop.

We work with businesses that can introduce suitable business customers. Advisers, brokers, solar businesses, accountants, networks and platforms are examples. Tell us who you work with so we can assess the fit.

We agree the commercial terms before introductions begin, including what qualifies, how referrals are attributed, when payment is due and how cancellations are handled.

Cable assesses the site, prepares the electricity offer and manages the battery and electricity service. We agree who handles each part of the customer conversation with you.

No. We assess each customer’s electricity use, premises and installation requirements. A customer who does not want to buy a battery may suit Cable, but the site and economics still need to work.

Yes. Referral and installation arrangements are agreed separately. Introducing a customer does not automatically allocate the installation to you.

No. Work depends on suitable customer projects, location and installer fit. We agree each project’s scope and timing before work starts.

Cable funds the battery hardware. Equipment delivery, storage, materials and any additional work are agreed as part of the site scope.

We agree the installation scope, rate and payment terms before work begins. Unexpected conditions and additional work need agreement before proceeding.

Tell Darius about your service area, battery installation experience and relevant licences and accreditations. Include whether you want to install, refer customers, or both.