# Cable Energy FAQ > Selected answers from Cable Energy's canonical public FAQ. [Complete FAQ](https://www.cable.energy/faq) | [Site index](https://www.cable.energy/llms.txt) **Does Cable fund the battery and installation?** Cable funds and owns the battery and arranges installation. Your personalised offer sets out the separate deposit, its return conditions and any early-exit charges. We agree the installation scope and any additional site costs with you before work starts. [Read on the website](https://www.cable.energy/faq#is-the-battery-really-zero-cost) **What will I pay?** Your electricity bill includes usage at one flat rate per kWh, 24/7, plus a daily supply charge. Annual CPI adjustments and your agreement’s rate-change terms apply. Your personalised offer sets out the separate deposit, its return conditions and any early-exit charges. [Read on the website](https://www.cable.energy/faq#what-will-i-pay) **What if my power use spikes?** Using more electricity increases your total bill. Cable absorbs network demand charges rather than adding them to your bill. If your electricity needs change substantially, your agreement explains how that can affect your rate. [Read on the website](https://www.cable.energy/faq#what-if-my-power-use-spikes) **How is the rate set, and how often does it change?** You pay the same usage rate per kWh at any time of day. Your three-year plan includes annual CPI adjustments. Your agreement explains when other rate changes can apply, including a substantial change in electricity use. Your total bill depends on your usage and the daily supply charge. [Read on the website](https://www.cable.energy/faq#how-is-the-rate-set-and) **How does Cable actually make money?** We charge the battery when wholesale electricity prices are lower and use that stored power when prices rise. Managing when we buy electricity helps us offer a flat usage rate and earn a margin. [Read on the website](https://www.cable.energy/faq#how-does-cable-actually-make-money) **What's the 3-year minimum term?** The initial energy and battery plan runs for three years. Your agreements explain cancellation periods, early-exit charges and what happens to the deposit and battery. We’ll walk you through the terms before you sign up. [Read on the website](https://www.cable.energy/faq#what-s-the-3-year-minimum) **What happens if the battery fails?** You have a team to call. Cable manages battery maintenance and warranty claims, so contact us if something isn’t working as expected. We’ll assess the issue and explain the next steps, including any repair costs or interruption needed. [Read on the website](https://www.cable.energy/faq#what-happens-if-the-battery-breaks) **Do you serve my area?** We focus on Sydney metro, but our service area extends beyond it. Check https://www.cable.energy/service-areas for coverage, or request a quote for your address. Site eligibility is assessed separately. [Read on the website](https://www.cable.energy/faq#do-you-serve-my-area) **Do I need a smart meter and usage history?** To join Cable, you currently need at least six months of smart-meter data. This helps us understand your electricity use and tailor your offer. You can still request a quote before then, and we’ll explain what’s needed to progress. [Read on the website](https://www.cable.energy/faq#do-i-need-a-smart-meter) **Do you serve residential customers?** For now, Cable is available at home only to customers of Cable business customers. Ask a Cable customer for a referral code. If you already have a code, use Get a quote to sign up. [Read on the website](https://www.cable.energy/faq#do-you-serve-residential-customers) **What size battery will I get, and where can it go?** We plan the battery around your business, taking your electricity use and available space into account. We’ll walk you through the proposed size and location before installation. [Read on the website](https://www.cable.energy/faq#what-size-battery-do-i-get) **Do I need solar panels?** No. You can request a quote with or without existing solar. We assess your electricity use and site before confirming the offer. [Read on the website](https://www.cable.energy/faq#do-i-need-solar-panels) **What happens to my solar exports?** We assess your existing solar alongside the proposed battery. Before you sign up, we explain how switching affects your solar exports, including any change to your existing feed-in tariff. [Read on the website](https://www.cable.energy/faq#i-have-rooftop-solar-what-happens) **What does Cable cover, and do I need my own insurance?** Cable owns and looks after the battery and carries liability insurance. We’ll help you and your landlord understand the installation arrangements. Your agreement explains the responsibilities involved, and you should also check your own business and property insurance. [Read on the website](https://www.cable.energy/faq#owner-tenant-insurance) **How much is the deposit?** Cable funds and owns the battery. Your personalised offer shows the separate deposit amount, when it’s due and how its return works, so you can review everything before signing up. [Read on the website](https://www.cable.energy/faq#how-much-is-the-deposit) **What happens if I leave early?** If your plans change, talk to us and we’ll help you understand your options. Early-exit charges may apply, with your deposit put towards them. We’ll explain any remaining costs and the battery-removal arrangements. [Read on the website](https://www.cable.energy/faq#check-leaving-terms) **What happens after three years?** We’d love to keep powering your business. When your initial term ends, talk to us about continuing with Cable or your next steps if you decide to leave, including your deposit and the battery. [Read on the website](https://www.cable.energy/faq#what-happens-at-the-end-of) **What if I move premises?** Let us know about your move and we’ll work through the options with you. That may include an incoming occupant joining Cable. We’ll explain what’s possible and any transfer, exit or removal costs before you decide. [Read on the website](https://www.cable.energy/faq#can-i-move-premises-mid-contract) **Can I cancel after signing up?** If you change your mind, get in touch promptly and we’ll guide you through the cancellation process. Your electricity and battery agreements set out the relevant periods and any charges that apply. [Read on the website](https://www.cable.energy/faq#can-i-cancel-after-signing-up) **Is my business large or small enough?** Tell us about your business and we’ll explore whether Cable is a good fit. We look at your electricity use, premises and installation needs together—start with a quote. [Read on the website](https://www.cable.energy/faq#my-business-is-bigger-than-160) **Does installation include everything?** We’ll work through the installation scope with you so you know what’s included. If your site needs extra work or approvals, we’ll explain the requirements and any additional costs for your agreement. [Read on the website](https://www.cable.energy/faq#does-installation-include-everything) **Who installs it, and how long does it take?** Our installation partners work with you to plan the job around your business. We’ll agree the timing beforehand, including a planned 30–60-minute power interruption. The total installation time depends on your site. [Read on the website](https://www.cable.energy/faq#who-installs-it) **Will it work during a blackout?** The standard Cable installation is designed for everyday electricity use and does not provide backup power during a grid outage. [Read on the website](https://www.cable.energy/faq#will-the-battery-keep-me-running) **Can I join with an existing battery?** Tell us about your existing setup and we’ll take a look. We’ll assess whether it fits our current offering and let you know whether we can help. [Read on the website](https://www.cable.energy/faq#i-already-own-a-battery-can) **What electricity data can Cable access?** Your electricity use helps us tailor a quote to your business. With your permission, we review relevant account and usage information. Your consent request explains what you’re sharing, how long access lasts and how to withdraw permission. [Read on the website](https://www.cable.energy/faq#electricity-data-access) **What support can I expect?** You’ll speak with the Cable team—Dom, Darius, Shatabdi and Cesar—for help with your account, electricity plan or battery. Reach us at hello@cable.energy or (02) 7908 5746. [Read on the website](https://www.cable.energy/faq#how-do-i-contact-you) **Who actually supplies my electricity?** Cable manages your electricity service, including billing and support. Your current authorised retailer is Online Power and Gas Pty Ltd (OPG), with Cable acting as its agent. Your retail contract identifies OPG. Electricity is delivered through your local distribution network. [Read on the website](https://www.cable.energy/faq#who-actually-supplies-my-electricity) **Will installation affect trading?** Yes. Installation requires a 30–60 minute power interruption. We can schedule it outside your operating hours and agree the timing with you before installation. [Read on the website](https://www.cable.energy/faq#installation-interruption)